Keto Mastery FAQ

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Can I become a Keto Mastery™ member from any country?

Yes! Keto Mastery™ content is currently only available in English, but will be available in Spanish and additional languages in the near future.

Is the Keto Mastery™ for beginners or more advanced people?

Keto Mastery™ is meant to help people to learn in depth, yet practical topics, such as the ketogenic therapies as they relate to body composition, neurological conditions, and so much more. If you are looking to expand your knowledge of ketosis, understand the current science behind its benefits, and use that information to serve and help others, then Keto Mastery is for you!

I am having trouble logging in, what should I do?

First, check to make sure your password is correct. If you forgot your password, just click the Forgot Password link to reset it. If login issues persist, please contact our support team at mastery@ketogenic.com

What do I do if I do not want my real name featured when I comment on posts?

Though we’d love to know who you really are (trust us everyone in the Keto Mastery family is nice and welcoming), you can choose to use a different name as your Username.

Can I switch my credit card and/or billing information later?

Yes. You can update your billing information at any time.

I am having trouble playing videos and seeing certain content within the course.

Check your internet connection and try logging in through a different web browser. Also, make sure the web browser you’re using is up-to-date. If you’re still having issues, please contact our support team at mastery@ketogenic.com

I have not received a confirmation or follow up email. What should I do?

Please check your spam or junk folder and add Mastery@Ketogenic.com to your email contacts.

I have passed my final exam. What should I expect?

Congratulations! We will send you an email from mastery@ketogenic.com with additional information within 3 business days from the date you completed the exam.

I have a suggestion for Keto Mastery™. Who should I tell?

We love suggestions and are always looking to improve Keto Mastery™. Please reach out to us at mastery@ketogenic.com

How much does the course cost?

The Keto Mastery course, when paid in full, is $1,997. However, we do offer a payment plan that is $250 down and $89/month for 24 months.

How do I pay for the course?

Payment for the course is by credit card and handled through our online payment form. If you select the payment plan option, monthly cost is automatically charged on the date you sign up and every 4 weeks therafter.

What is the process of recertification?

Once you pass the final exam to become a Keto Mastery Specialist (KMS), Certification will be valid for 2 calendar years. Recertification is $199 and requires one to attend a conference that has a keto-specific talk to stay up to date with new keto information.

How do I cancel my membership?

We’d hate to see you go, but if you’d like to cancel, simply go to your “My Account” then to the Keto Mastery tab, press the Change Plan button and then press the “Cancel Membership” button. Once your account is canceled, you will not be billed the next month. We’d love to hear any Keto Mastery feedback you care to offer, so please don’t hesitate to share your thoughts with us mastery@ketogenic.com

What is your Refund Policy?

We have a 100% Satisfaction Guarantee.  If you are not happy with the course, please reach out to us at mastery@ketogenic.com and we will do our best to make sure we get back to you as quickly as possible