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Keto Club™ FAQ

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Can I become a Keto Club™ member from any country?

Yes! Keto Club™ content is currently only available in English, but will be available in Spanish and additional languages in the near future.[/vc_column_text][vc_empty_space][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_column_text]

Is the Keto Club™ for beginners or more advanced people?

Keto Club™ is meant to help people to optimize their keto journey. Whether you’re a beginner looking to start with a solid foundation or a seasoned keto veteran looking to take it to the next level, Keto Club™ is for you.[/vc_column_text][vc_empty_space][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_column_text]

I am having trouble logging in, what should I do?

First, check to make sure your password is correct. If you forgot your password, just click the Forgot Password link to reset it. If login issues persist, please contact our support team at ketoclub@ketogenic.com.[/vc_column_text][vc_empty_space][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_column_text]

What do I do if I do not want my real name featured when I comment on posts?

Do not use your real name as your Username.[/vc_column_text][vc_empty_space][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_column_text]

Can I switch my credit card and/or billing information later?

Yes. You can update your billing information at any time.[/vc_column_text][vc_empty_space][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_column_text]

I am having trouble playing videos and seeing certain content within my membership plan.

Check your internet connection and try logging in through a different web browser. Also, make sure the web browser you’re using is up-to-date. If you’re still having issues, please contact our support team at ketoclub@ketogenic.com.[/vc_column_text][vc_empty_space][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_column_text]

I have a suggestion for Keto Club™. Who should I tell?

We love suggestions and are always looking to improve Keto Club™. Please reach out to us at ketoclub@ketogenic.com.[/vc_column_text][vc_empty_space][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_column_text]How much does a membership cost?

A membership to Keto Club™ is only $19.99/month OR pay for a year in full and get your first month totally FREE![/vc_column_text][vc_empty_space][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_column_text]

How do I pay for my membership?

Payment for membership is by credit card and handled through our online payment form. Subscription cost is automatically charged on the date you sign up and 4 weeks later[/vc_column_text][vc_empty_space][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_column_text]

How do I cancel my membership?

We’d hate to see you go, but if you’d like to cancel, simply go to your “My Account” then to the Keto Club™ tab, press the Change Plan button and then press the “Cancel Membership” button. Once your account is cancelled, you will not be billed the next month. We’d love to hear any Keto Club™ feedback you care to offer, so please don’t hesitate to share your thoughts with us ketoclub@ketogenic.com.[/vc_column_text][vc_empty_space][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_column_text]

What is your Refund Policy?

If you don’t feel that you’ve received more value than the cost of your membership, please e-mail us at ketoclub@ketogenic.com[/vc_column_text][vc_empty_space][/vc_column][vc_column width=”1/6″][/vc_column][vc_column][/vc_column][/vc_row]