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What To Do If You Are a Victim of a Keto Scam: Steps to Getting Your Money Back from Shark Tank Keto Pills

  Published on July 22nd, 2020
  Reading time: 4 minutes
  Last modified April 15th, 2021
keto scam

While we have released several articles and videos addressing the “Shark Tank” keto pill scam, we still receive hundreds of comments and DMs from individuals who were not lucky enough to see our information before they bought the pills and are now wondering what they can do.  People are losing hundreds of dollars with this scam and if you are reading this article right now, chances are, you are one of them.  Below are some steps you can take.

First off, don’t feel bad. You are one of the thousands (if not more) who have been a victim of this scam.  This company built fake credibility by lying and saying they were the first keto diet pills on Shark Tank, creating fake ads with celebrities who never endorsed their products, and flooding social media with grandiose before and after photos of people who have never taken their product.  

Some of the scams offer a BOGO deal in which you get a “great deal” with 2 bottles of pills while others allow a “FREE” trial that inevitably ends up charging you 2-4 weeks later. When we recently called their customer support they said that there is a “small clause” that informs people that this is a monthly subscription until they cancel it.  In reality, there is no transparency and again, if you are reading this article, chances are you have already realized this situation sounds exactly like the one you are in. You’ve probably charged anywhere from $89 to $399 and have no idea what to do. 

So, What Should You Do If You Were A Victim Of This Keto Scam?

There are a few steps you should take if you were a victim of this keto scam. 

Step 1: Call their customer support and ask them to cancel all charges immediately and ask for a refund.  Chances are they will do everything possible to avoid giving you a refund and make you pay to ship, etc to send them back the bottle. 

Step 2: Regardless of the outcome of Step #1, call your bank or credit card company IMMEDIATELY and tell them it was a fraudulent charge.  

Step 3: Cancel your credit card and ask your credit card company to send you a new card.  

Step 4: Continue to monitor your bank or credit card statements. We have received hundreds of anecdotes from victims of this scam explaining they were charges hundreds of dollars repeatedly. Monitor activity closely to make sure this doesn’t happen.

Step 5: Report the company to the better business bureau. You can fill out a complaint here (https://www.bbb.org/consumer-complaints/file-a-complaint/get-started).  As explained in our first two articles (Keto Scam on Shark Tank and Instagram and Shark Tank Keto Diet Pills Scam) this company keeps changing its name and product names. Every time you refresh the page these keto diet pills have a new name and it just helps perpetuate the scam. We must keep reporting every single new name they come up with. A few examples of names we have seen include:

  • Ultra Rapid Max Keto
  • Purefit Keto
  • Keto Burn and Keto Burn Xtreme
  • Ultra Fast Keto Boost
  • Keto Advance
  • Keto Slim Rx
  • Keto Pure
  • Keto Boost Slim
  • Keto Ultra
  • Ultra Keto Slim
  • Keto Advanced Weight Loss Pills
  • Keto Max Burn

Step 6: Spread the word! Share these articles and videos to help educate as many people as possible so they don’t fall for this keto scam as well! If we all work together, we have a better chance of shutting this keto diet pill company down.  Also, report fake Instagram and Facebook pages that are promoting these pills and fake images.  Some of the common Instagram names to look for are:

  • Sarah Nutrition
  • Sarah.Stanford
  • Jessica Reed
  • Variations of the two names with additional “.” and letters

Step 7:  Reach out to us! We are so sorry to hear that you were a victim of this keto scam. We’d love to help you in any way possible not only with this issue but also help you get to your goals by actually doing something effective to initiate ketosis. 

Shoot us an email at contact@ketogenic.com and we will do our best to help answer your questions for you and get you started on the right track.

Additional Resources and More Information

For more detailed information, check out our previous 4 videos and articles in this Shark Tank Keto Pills Scam:


Were You A Victim of This Shark Tank Keto Diet Pill Scam?

Comment below and share your story! If you were scammed by a company that we did not mention, please comment it below so that we can add it to our list and potentially help prevent more people from falling for this keto scam.


  1. Rachel shaw says:

    Ive already disputed three charges. I will cancel my card.
    Thank you!

    1. Hi, Rachel. We are sad to hear you were a victim of this scam but happy to know you are taking the right steps to get your money back!

  2. Hi my name is Linda and I too fell for this I ordered a product called Ultimate Cleanse back in April 12/20 off my phone when it came to the end of the process it had a do you want to cancel this order and I hit yes and to my surprise it said my order was successful and right then and there I knew I was in trouble.I called my credit card company Capital One on Monday 4/13 morning and was told the charge had not even posted to my account yet and was told I could not do anything about it until it posted to my account. I should have canceled my card right then and there but really did not want to do that as I used that card for online purchases only. Anyway on April 23/20 I called my credit card company closed the account and disputed the charges ( I had not even received the product yet ) and they told me when I did get the package to return it which I did ( got the pills on April 27 mailed them back on April 30 and the company got them on May 7/20) I thought that would be the end of it.Got my card statement for the following month and the charge had been removed and then in June- July I get a bill and the charges had been reinstated I was dumbfounded call the credit card company again and was told they had proof from tracking that I had received the package and told the yes and sent it right back then they proceeded to tell me they had sent a letter that I had needed to send back to them in a certain time frame (a few weeks) to continue with the dispute I told them I had not received any such letter that was on June 27 they told me they would send another letter today is July 29 and still have not got that letter but it gets better cause on July 9 I got the letter from June 9 ( it was already past the date of June 30 that I had to get it back to them). I called the credit card company July 10 to inform them that I had just received it was told to sit down and write the company and explain the situation which I did and sent them all the paperwork I had on this and mailed it certified which they got on July 18 /20 and have not heard anything. In the mean time I got a bill with this charge and late fees are now accruing needless to say I called the company and blew my stack and the only thing that Jay could say (the account specialist ) is you were outside of the time frame to do anything about it and to call the company and deal with them if I wanted any satisfaction . Well yesterday I tried that and called the company that the Capital One company gave me and got a recording saying that they are not taking any calls due to social distancing I had to laugh it’s a joke. So I called the Capital One and ask them what to do now and was told that he Eric would file an appeal. Well I did everything right and I am not gonna back down even if I have to get a lawyer and sue cause now it is affecting my credit score and it’s a matter of principal but I have learned a lesson NEVER order any thing off my phone! And I did try to file a complaint on this company using the info that I had that Capital One had given me with the better business bureau and imagine this they can’t find any business under that name Ultimate Cleanse in the zip code that I had provided can you believe that?

    1. Anna says:

      I was a victim of this too. They charged me $186.20. I cancelled my card, will I still be charged again for every month by these scammers? Do I need to close my account?

    2. Hi, Anna. If you have canceled your card, they will no longer be able to charge you.

  3. Wallace Robinson says:

    I fell victim to this company July 30. On their website I ordered 2 bottles of pills that was going to cost about $58.00. When I placed the order, they congratulated me for ordering and it would be sent right away. I looked for a window showing my receipt or confirmation of what I ordered and for how much. Didn’t find one. Next day, July 31, charges pending to my account $301.00 (CDN.). I phoned the company but calls could not be taken as it was too busy but they directed me to a customer service site for them which I felt was totally not representing any particular company. The person was courteous but in no way could anything be done about this “mistake”. Could not be undone. I called the bank. They could not cancel charges pending. It had to go on the account, then they would look at it. I hold the banks responsible as I am sure they have a pattern of scam charges that are disputed every month. I was going to cancel the credit card, but pending charges would still go on the account. I will contact them Aug. 4 to follow up on this scam. I thought by refusing delivery. My thinking is that if I accept delivery it will be construed as a legitimate purchase whereas it is not what I ordered.

  4. Kim Pelchat says:

    I just received a package deal of buy two get two and I was shocked when my charge came of my bank of $260.00 ! Called the people and asked why it cost that amount when the ad said buy 2 for $45 ea. Get 2 free ? They gave me this big story and I fell for it ! The name on the bottle is Keto Diet, Keto Max 800 Premium Weight Loss ! Is this a scam product ? I’ll keep an eye on my bank and I’ll let them know about this because the money came out in June 27th. And It didn’t get here till yesterday august 5th ! I did speak to someone at this company and noticed I was being charged for a VIP credit and told them I don’t want that and they said there will be no other charges and take me off the VIP … when I thought I was being scammed I did sent them a email and told them I spoke with my bank and they won’t allow any charges to come out from their company HCH…how do I get the real keto product ? Thank for ur time and I hope I here from u soon and I hope this too isn’t a scam ?

    1. Hi, Kim. First off, we are so sorry to hear that you were a victim of this scam. Yes, this product is a scam. Even if you get the product in, it will not do anything. The main ingredient is 800mg of BHB, which is far too little to have any effect. The minimum efficacious dose is about 700% greater than this amount. Additionally, the product is not at all regulated and could contain ingredients that would do more harm than good. We would not recommend taking this product even if you do receive it.

  5. Mary Tisdale says:

    What can you do if you have no company name only a address. The phone number doesn’t even work anymore. Have no way of contacting them. Nothing’s working. I was ripped. $226.oo.

    1. Hi, Mary. We are so sorry to hear that you were a victim of this scam! As we detailed in this article, your best option is to contact your bank or credit card company to report the charges as fraudulent. Even if you were able to get into contact with them, you would not be able to receive a refund. We have heard from hundreds of people who were promised refunds and never received this. This is a scam, after all, so they aren’t exactly concerned with customer satisfaction. We highly recommend contacting your bank/credit card company to dispute these charges if you hope to get your money back. Hope that helps and please let us know if there is anything else we can help you with!

  6. VICKIE OAKLEY says:

    Hi! I ordered these weight loss pills also. I have Chronic Kidney Disease Stage 3, and the doctor has encouraged me to lose much needed weight. I gained more weight since being homebound because of the virus. I am usually a little more active. The pills arrived, and so did my bank statements. I had 5 charges. The following is the name, phone# and the amount charged on my bank statement. I didn’t see any of these on your list. Homirew*Homiretrim* 8885109382 4.97, CHS Serenity Health 8336430501 1.99, CHS Radiant Health 5226600656 34.95, CHS LOTUS Health F 8556693157 99.49, CHS Serenity Health 8336430501 9.99. On Aug 20, I called the numbers and got 2 male representatives to answer. Some numbers were no good or no answer. One male did not speak very plain English and we could not communicate very well, and there was no one else to speak with. The second male was easy to speak with and seemed very helpful. He looked at all the accounts, and cancelled the accounts so no more money would be withdrawn from my bank account. On August 24th, 2020, $45.88 was withdrew by GetMusicalSlim 8004905016. I have called them. She told me, that this was a separate account and that this one was not cancelled. I had emails confirming the cancellations, but she said those were not her company numbers. I did cancel this one, got another email, but she would not refund my money.

    1. Hi, Vickie. Thanks for sharing your story. Unfortunately, this story is similar to so many others we’ve heard. Try contacting your bank and reporting the charges as fraudulent to get your money back.

  7. VICKIE OAKLEY says:

    I ordered the Keto diet pills too. I was charged 6 times on my banking account, all in different names. I was able to contact 2 of the phone numbers and have 2 emails sent to me confirming a cancellation, however in August, the 6th charge showed up. This was under a sixth name and number. The female told me that the other confirmation numbers were not their numbers and this was for one of the other Keto Super Fast. I told her I wanted the money back, she denied the request. Her company name was GetMusicalSlim 8004905016. The others and their phone numbers CHS Serinity Health 8336430501, CHS LOTUS Health F 8556693157, CHS Radiant Health 8556600656, CHS Serenity Health 8336430501, Homirew*Homiretrim 8885109382.

  8. alex ortega says:

    Hey so i fell for the ‘free trial only pay shipping’ scam where theyll charge you in 2 weeks for $89 or so but its only been a week. I’m calling my bank tomorrow and really dont want to cancel my card but would a good alternative be to tell my bank to block additional charges from the source of the original payment of $5 since this is a subscription scam? And if not is there anything i can do to prevent my card from being charged in a week from now without cancelling it? I only want to cancel if its absolutely necessary. Thanks in advance.

    1. Hi, Alex. We are sorry to hear that you were a victim of this scam. Unfortunately, the only way to prevent future charges is to cancel the card.


    I, too, fell for the FREE SAMPLE! STUPID, STUPID, STUPID!! I discovered the pending charges today. I locked my credit card and will order a new one. The most they will steal from me is $99.82 plus $99.84. DAMN! I know better!! Now, I have no receipt or company name to call and cancel. My free sample came from a shipping company called: Ship Corner, 2810 E HILLSBOROUGH AVE 11518, TAMPA, FLORIDA 33610
    . The name on my bottles were COMPLETE KETO and COMPLETE DETOX.
    Stupid, STUPID!!!

  10. Linda Winroth says:

    I tried to cancel an order ( of what I thought was 1 bottle ) they took out of my debit card for 5 bottles . I am retired & living on a fixed income I can’t afford this . I called them immediately to cancel & get a refund . I was told to wait until package arrives & then call back for mailing label , to get my refund .I would cancel my card to prevent anymore charges but then how would I get my refund back ?

    1. Hi, Linda. First off, we are really sorry to hear that you were a victim of this scam. Out of the hundreds of people, we have spoken to and promised refunds, not a single person has received one. This company is scamming people and have no intentions of actually issuing a refund. If you cancel your card and report the charges as fraudulent, however, your bank will likely credit the money back to your account.

  11. Nancy Purdom says:

    I, too, fell for the Keto pill scam. I told my daughter what I had ordered and she told me that it was a scam. I called my bank and cancelled my card, they issued me a new one. I tried to cancel the order but allI I get is a busy signal. The name on the bottle is Limitless Keto Trim, phone #8443846457. I ordered 2 bottles for $104.98, I rec’d one bottle today, tried to call again and cancel the balance, there again nothing but busy.

  12. DONALD RIOUX says:

    After reading a few posts on this site I realise how I too have been scammed by the keto add on facebook endorsed by shark tank. I have locked my credit card and I think I will cancel it just in case the charges continue even if its locked. These scammers low lifes have no respect for human life and they should be charged by law.

    1. Hi, Donald. We are sorry to hear that you were a victim of this scam but are happy to hear you have already taken the steps necessary to prevent further charges from occurring.

  13. Katrina webb says:

    Do you have a ph number for the company that sells the advanced keto pills? Tis

    1. Hi Katrina. In our experience, calling the phone number will not help. We have spoken to hundreds of people who were victims of this scam and many have spent hours on the phone with this company to be promised a refund that they never received.

  14. Angela Hanna says:

    Hi! My name is Angela Last Febuary I wanted to try Keto I asked for 1 bottle. They sent me 5 bottles and charged my credit card 200.00. I sent it back unopened. They recieved it. They never took it off my card.

    1. Hi, Angela. We are so sorry to hear that you were a victim of this scam. The best thing to do is to contact your bank or credit card company and report the charges as fraudulent.

  15. Ronald Ingles says:

    It happened to me to and so I called there number and ask how much I was charged and she said$4.95 but I didn’t call back in time so now my Bill is$94.94. I didn’t know this until the fraud department from my bank sent me a text then I put 2 and 2 together I ordered from cs@trydynamizeketo.com but the name that made the charge was Excellent body solutions…. the end, WOW.

  16. Koopa says:

    I fell for the free trial. I looked for the clause about future charges, but didn’t see one. I paid with a $10.00 gift card to ensure they can’t continue charging me…just in case

    1. Hi Koopa. That was really smart of you to use a gift card! We are happy they can’t charge you anymore!

  17. Saffron says:

    Is the Keto Premiere a scam as well?

    1. Hi, Saffron. Yes, it is.

  18. Dawn says:

    There is another name to add to the list of keto scam names as I have just been duped out of £169 total when in reality was told it would only be £53 on a BOGOF offer. To add insult to injury I was then charged automatically for a keto cleansing bottle for £50 again not agreed to . No mention of subscriptions when placing the order either but am led to believe by my bank when I spoke to them that they will keep trying to take payments ! I have spoke to my bank who have put a block on any further transactions via their details provided and ordered a replacement card but even then they can still try to take under a different name? Please add Try Keto Health to your list to hopefully advise others not to purchase anything from them in future. !!?? I have emailed the company upon receiving an invoice stating I did not agree and request a cancellation and refund but don’t hold out much hope and once the payment debits I will then raise as a dispute to try to start proceedings to claim back

    1. Hi, Dawn. We are sorry to hear that you were a victim of this scam but are glad to hear that you filed a dispute. We will add the company to our list.

  19. brittany clement says:


  20. Nataleigh Felder says:

    I bought these ‘Keto you’ pills from a website called tryketoyou.com and they were only 6 dollars so that’s why i picked them. WAS A TOTAL MISTAKE, i only had about .23 cents in my account for like 3 months because i always use cash and as soon as i got my tax return money all off it was charged to ‘keto detox’. I immediately called my bank and had them file it as fraud and had to cancel my card, hopefully i get my money back!!

    1. Hi, Nataleigh. We are so sorry to hear that you were a victim of this scam. It sounds like you are taking the right steps towards getting your money back, though!

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